Please reach out to us as soon as possible. Your damage must be reported within 60 days of your delivery. We are not responsible for damages that occur during transit unless we receive notice from you within 60 days of your delivery of the damage to your order.
We'll issue a reorder for you to go out as soon as we can. We may have to make swaps depending on if we can get the same beers as we move through stock fairly quickly and don't warehouse any beers. We will always make swaps in the same beer style and never include something that's not in your preferences.
We do order beers weekly from the breweries and ship orders every Saturday, with Tuesdays being the cut off for same weekend reorders.
We'll send you a new invoice and you'll receive tracking information when this is packed and picked up by the carrier!
**Our customer service hours are Monday-Friday 9am-6pm and our response time is within 24 business hours.
We work on a first in, first out system and will respond to customers waiting the longest first. Please avoid submitting repeat requests as this does not speed up our response.