Usually, it's one of two reasons. The first is that we may not be able to ship to your state. Federal and state regulations restrict the states and counties where we can ship to. Reach out to us to find out where we can ship to.

The second may be as simple as using a different credit card. Refresh the page or delete the cookies and cache from your browser, which may be blocking the new credit card information from going through. Please contact us if you need further assistance.

If your payment fails, we will send you an email notifying you. It's best to contact your bank for any details on why that happened.

**Our customer service hours are Monday-Friday 8am-5pm PST and our response time is within 24-72 business hours.

We work on a first in, first out system and will respond to customers waiting the longest first. Please avoid submitting repeat requests as this does not speed up our response.